Questions to Ask Before Your Car Is Towed in Knoxville

When your car breaks down around Knoxville, it is easy to say yes to the first tow truck that shows up. A few quick questions on the phone and at the scene can save you money and stress.

1. Before the truck is sent

• Ask for the total estimated cost, including the hook-up fee, the per-mile rate, and any after-hours or weekend charge.
• Ask how long the truck will take to arrive, and get the company name and the driver's name.
• Tell them your vehicle type and whether it is all-wheel drive, lowered, or electric. Some vehicles need a flatbed rather than a wheel-lift tow.
• Ask whether they accept your roadside plan or insurance coverage, and how they take payment.

2. When the truck arrives

• Check that the company name on the truck matches the one you called. Be cautious of trucks that show up without being called.
• Take photos of your car from all sides before it is loaded, so you have a record of its condition.
• Remove valuables, garage remotes, and anything you will need in the next day or two.

3. Where your car is going

Confirm the exact address of the shop, dealer, or home your car is going to, and ask whether you can ride along. If it is going to a storage lot, ask about daily storage fees and the hours you can pick it up.

4. Get it in writing

Ask for an itemized receipt when the tow is done. If a charge does not match what you were quoted, ask about it right away while the details are fresh.

If you need a tow or roadside help

Knoxville Towing offers 24/7 towing and roadside help across Knoxville, Farragut, Maryville, and Oak Ridge.